Purchase and payment
You can order directly on this e-commerce website, by e-mail at info @ arpel.eu or by fax at 0039 (0) 51 6750290, referring to the online catalogue. The order must contain the specifications of the desired product and your personal data:
- Name, Surname or Company Name when the invoice will be charged to a company
- Tax Code or Vat Number if the invoice will be charged to enterprises or freelance professionals
- Residence or Legal Residence
- Shipping Address if it differs from the Invoice Address
Info and Opening hours
You can contact our office by phone during the following hours:
- Monday to Friday: morning 8.30-12.30, afternoon 13.30-18.30
- Saturday : morning 8.30-12.00
Office phone 0039 (0) 51 6750290
Availability mobile phone 0039 347 7193143
Online payment options
Arpel collaborates with verified partners to guarantee 100% secure payment options and complete privacy regarding the customers personal data.
With this payment option, the customer can choose between 2 possibilities:
- advance payment in one solution with a 2% discount on the total amount of the order.
- payment in two instalments, each for half of the total amount. The first half must be paid upon order confirmation. The second half must be paid when the goods are ready for shipping.
Deposit by Bank Transfer and Balance Payment in Cash on Delivery
This method of payment allows you to pay the balance payment in cash directly to the transporter who delivers the products. if you choose this method, the total amount of the order will be split in two instalments, each for half of the total amount. The first half must be paid in advance by bank transfer to confirm the order, the balance payment must be paid in cash to the transporter who delivers your order.
For this method of payment an extra cost of 1,5% of the total amount of the order will be applied. This extra cost will be included directly in your order confirmation and split between the two instalments.
In Italy it is possible to pay in cash only up to a limit of € 2999,99. If the balance payment of your order exceeds this limit, the extra amount will be included in the first instalment to be paid by Bank Transfer. This calculation will be done automatically when you confirm your order and you will receive an e-mail with the correct amounts of each instalment.
Paypal is the safest on-line method of payment. Through Paypal you can pay with your credit card, a prepaid card or directly with your Paypal account. This way you don't have to communicate any bank data with Arpel. It just takes a few clicks to pay in complete safety thanks to Paypal.
Payments with credit card are available through Visa and Mastercard circuits. Your personal data will not be visible to Arpel as it is managed directly by Visa and Mastercard circuits.
Sofort is a system for easy and secure direct online bank transfers as it does not require the creation of an account. With this method of payment, the transfer will be processed immediately (at most within 1 day). To pay with Sofort, select this method of payment in the check out process, you will then be redirected to their website to complete the transfer. We will recieve an immediate confirm of the payment with this method and begin the production of the product/s you ordered. For more details about this payment method visit the Sofort website.